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Job-Ðàáîòà search in Birmingham |
Accountancy Agriculture, Fishing Finance, Insurance Call Centres Catering & Hospitality Construction, Property Customer services Defence Armed Forces Education Electronics Engineering, Manufacturing Graduate, Trainees Healthcare & Nursing Human resources IT & Internet Legal Management consultancy Marketing, Advertising, PR Media, Creative Non-profit, Charities Public sector & Services Recruitment sales Retail, Wholesale Restaurant & Food Service Sales Science Secretarial, Administration Security Senior appointments Telecommunications Transport, Logistics Travel, Leisure, Tourism Other
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Section: Secretarial, Administration Vacancy 894 |
Post:Help Desk*Team Administrator - £9-10ph - London
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Salary contractual |
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Requirements and conditions |
Age: |
Has no value
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Gender |
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Education: |
no
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Work schedule: |
Has no value
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Work place: |
Birmingham
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The announcement text: |
The key objective of the team is to provide support for the Horizon Property Management system. The Horizon team runs a helpdesk, provides support on the application to users and will pursue any queries or problems that arise on the system. The Helpdesk Administrator is the first point of contact in the team and so requires basic IT knowledge and skills, has a good telephone manner and is able to handle face to face queries. The holder of this post is required to collect and compile information from all sources to produce detailed reports on system status, systems availability, issues and fix status. This requires the person to use own technical knowledge to resolve issues and to develop and maintain systems and procedures in order to ensure issues resolved on a timely basis. The post holder will assist in resolving telephone and written queries from customers, liaise with customers on queries of procedure and assist with period end processing. Applicant must be able to work on own initiative. The Helpdesk is manned from 08:30 to 17:30. Work times to be agreed. Post Specific Role Purpose · Completes complex administrative tasks using own technical knowledge· Prioritises and plan own workload to meet conflicting targets· Develops new administrative procedures to deal with complex issues· Takes accountability for making decisions bases on outputs of own work· Post Specific Accountabilities Develop and maintain systems and procedures in order to ensure issues resolved on a timely basis Use own technical knowledge to resolve issues Collect and compile information from all sources to produce detailed reports on system status, systems availability, and issues and fix status Co-ordinate the resolution of complex telephone and written queries from customers in order to ensure they are appropriately handled effectively Identify opportunities for continuous improvement in processes and implement them as appropriate Liase with customers to ensure that administrative procedures fully meet the needs of Railway Estates Complete Period end processing Assist Business Analyst with supporting operational and commercial property usersSystem Specific Focus:· Database· Accounting· Maintenance· Processes * Reports· System Administration· HelpTrack· FTP softwareOperational Specialisms:· Business Support· Commercial and Operational Property· Team Administration and Reporting·
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Contact information |
Employer: |
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Email: |
103@kio.lab.org.ua
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Phone: |
020 7556 1124
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Publication date: 2009-12-24 15:18:58
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